Chippy on the Corner - Enhancing Customer Satisfaction
Chippy on the Corner is a bustling fish and chip shop operating in the heart of London, with a responsibly sourced seasonal menu. Established in 2022, the shop is open seven days a week, from morning to late evening, with a strong focus on serving delicious food for the local community and providing excellent customer service.
Prior to working with MyGuava Business, Chippy on the Corner relied on traditional card processing through a standalone device, as well as accepting cash payments. Although the payment methods served their purpose, there were several issues which the team at Chippy on the Corner wanted to solve, including:
With their standalone card processing device, Chippy on the Corner often experienced long customer waiting times, issues with cash and occasional technical problems with processing card transactions. This unreliable service caused disruption and negatively affected the customers’ experience and satisfaction. Due to the competitive nature of their business, Chippy on the Corner needed a service they could trust.
As a member of the highly competitive food and drink industry in London, Chippy on the Corner needed a flexible and reliable system that would:
Their goal was to find a provider that could effectively supercharge their payment processes and offer their customers a seamless and hassle-free checkout experience.
When Chippy on the Corner began exploring payment providers, they indentified MyGuava Business as a potential payment provider. Our team provides a solution that goes beyond simply processing transactions; we enable clients to better understand and manage their daily sales, access performance metrics and inventory levels, and explore customer behaviours.
MyGuava Business offered a comprehensive package to increase customer satisfaction while providing access to real-time sales data that could positively impact their business strategy.
The positive impact of MyGuava Business’s solutions was significant and immediate. As the needs of Chippy on the Corner grow, new solutions and benefits could emerge, ones that are better tailored to any new requirements the business might have in the future.
The quick processing times offered by MyGuava Business enable faster service with reduced payment queues and wait times. Not only has this change encouraged repeat business, it has improved customer service, freeing up staff for more meaningful customer interactions.
The hassle-free technology has also allowed the staff to focus on customer service and food preparation, ensuring they consistently provide their clients with the best possible product. No rushing, no stress and no hold-ups.
The comprehensive reports produced by MyGuava Business’s dashboards have already helped empower the team to make more informed decisions. The increased transparency and insights contribute to clearer strategy building and business resilience.
Thanks to MyGuava Business’s supportive customer service, enhanced transaction speeds and better financial data management, Chippy on the Corner has noticed increased repeat business and enhanced revenue. Additionally, MyGuava Business’s competitively priced transaction fees help boost profits with every sale!
