18 September 2025 • Customer Communication
Guavapay has temporarily suspended the acceptance of new funds on its MyGuava App and MyGuava Business platform following FCA guidance. Customer balances remain secure, and funds can still be accessed, transferred, or spent. Updates will be provided as the situation evolves.
London, 18th September 2025 – Guavapay is unable to accept funds into it’s MyGuava App and MyGuava business platform with immediate effect until further notice. This is a requirement that we have agreed with the Financial Conduct Authority (FCA).
During this temporary suspension:
Customers are free to withdraw, transfer and spend funds until your existing balance is zero.
“We understand the significant impact this has on our customers and partners. Our priority remains safeguarding customer funds and providing transparency as we work toward next steps,” said Laura McCracken, CEO - Guavapay UK.
Guavapay deeply regrets the inconvenience caused to all its customers and partners as a result and will continue to provide updates as new information becomes available.
For customer inquiries, please contact: support@myguava.com
For Business support inquiries, please contact: business.support@myguava.com
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About Guavapay
Guavapay is a global fintech company headquartered in the City of London, UK. With a mission to create a simplified financial ecosystem, the company delivers end-to-end payment solutions designed to meet the evolving needs of individuals and businesses by offering seamless, secure, and efficient financial services.
Guavapay’s flagship payment products, Guavapay App (B2C) and Guavapay Business (B2B), deliver streamlined, cost-effective payment solutions. The Guavapay App empowers individuals with multi-currency accounts, fee-free international transfers, personalised virtual cards, and real-time analytics. Meanwhile, the Guavapay Business platform provides companies of any size with effortless local and international transactions via cross-border accounts, payment terminals, e-commerce solutions, and payment links.
You may be experiencing an inability to transfer funds temporarily.