The onboarding process typically takes up to seven business days. If any additional information is required, the process may take longer.

You must provide documents such as the Certificate of Incorporation, Proof of Address, a list of company directors and beneficial owners, and other personal details that are requested during the onboarding​.

MyGuava Business is available for companies registered in the UK, Canada and the EU.

You can reset your password by clicking "Forgot Password" on the login page and following the instructions sent to your registered email.

You will receive notifications and email alerts if your balance falls below the set minimum threshold.

Yes, you can link up to nine cards to a single payment account.

Enabling two-factor authentication is not optional, and set-up is required during registration.  To set up two-factor authentication, register in the app and enter your details, then choose between SMS One-Time Password or Google Authenticator.

Ensure you enter the correct login credentials and two-factor authentication code (either from the authenticator app or via SMS OTP). If you still cannot access your account, contact customer support.

Log in to your MyGuava Business dashboard, navigate to "Cards, and select "Order Card." You can order both virtual and physical cards from this section.

You can set spending limits through the MyGuava Business dashboard. Navigate to the "Cards" section, select the specific card, and click "Set Limits".

To use your card, you must activate it by setting a PIN. This process applies to both virtual and physical cards and can be done through the dashboard. Simply navigate to the “Cards” section at the top of the dashboard and follow the instructions from there. Please note that physical card activation can only be done after virtual card activation.

Contact the ATM support team immediately, as MyGuava does not have control over ATM operations.

Yes, MyGuava Business cards can be used at any ATM worldwide. There are no additional charges from MyGuava, but local ATM fees and foreign exchange rates may apply​.

Check your balance, ensure your account and card are active, and confirm that your admin has set no limits. If issues persist, contact MyGuava Business customer support.​

Yes, using the "Payee" feature, you can set up scheduled payments on a weekly, bi-weekly, or monthly or quarterly basis.

MyGuava does not generally impose restrictions, but some countries may be restricted due to security concerns. You can check with customer support for more details.

You can top up your account via bank transfers, card payments (VISA or MasterCard), or by requesting money through a link, with all applicable fees to be found on our website. To use this feature, the user must have an e-commerce service in use.

In some cases, transactions require review and can take up to five business days. You can contact MyGuava Business customer support for further clarification.​

You can order these services through the MyGuava Business dashboard under the "Acquiring" section. Please note that this service is only available for businesses domiciled in the UK.

Our dedicated team will assist in configuring your POS terminal and e-commerce service to meet your specific needs.

You can request a cancellation or chargeback through the MyGuava Business customer support centre via the live chat. However, please note that fees may apply, and the process can take up to three months depending on the circumstances.​