Terms and Conditions for the Spring Shopping Fest Promotion

last updated: March 03, 2025

Guavapay Limited (“Guavapay”, or “We”) is the promoter of the MyGuava Spring Shopping Fest Promotion (the “Promotion”). We are registered with the Financial Conduct Authority as a Small Electronic Money Institution (SEMI) under number 900888 and registered as a limited liability company in England and Wales with company number 10601900 and with registered address at Salisbury House, 29 Finsbury Circus, London, EC2M 5QQ, United Kingdom.

By participating in this Promotion, you agree to the following terms and conditions:

1.                 What do you need to know to enter the Promotion?

1.1.            Participants must be residents of the United Kingdom.

1.2.           Participants must be 18+ years old.

1.3.           The following individuals are not eligible to enter the Promotion:

-          employees or consultants of Guavapay or its affiliates;

-          anyone entering on behalf of another person.

1.4.         Entry into the Promotion is available from 00:01 am on the 3rd of March 2025 and will end at 11:59 pm on the 31st of March 2025 (the “Promotional Period”).

1.5.         If you do not meet these criteria or cease to meet them before the Promotional Period ends, your entry will be automatically disqualified.

2.                 How do I enter?

2.1.            This Promotion is open to existing MyGuava customers (“Participant /Participants” or “you”) who hold an active MyGuava account and have been issued a MyGuava debit card prior to participating in the Promotion.

2.2.            In order to be part of this promotion, Participants must use their debit card to make Purchases during the Promotional Period.

2.3.           "Purchase" shall mean any transaction completed using a valid MyGuava card during the Promotional Period for the purpose of acquiring goods or services at any participating retail store, whether made in person, online, or through any other accepted payment method. Purchases must be authorized and successfully processed to qualify under this definition.

2.4.            Transactions such as cash withdrawals, refunds, chargebacks, or any unauthorized or fraudulent activity shall not be considered a "Purchase" for the purposes of this Agreement.

2.5.            MyGuava reserves the right to determine, at its sole discretion, whether a transaction qualifies as a Supermarket Purchase based on the merchant’s classification and transaction details.

3.                  What is the prize?

3.1.             Participants who use their MyGuava cards to make to make Purchases during the Promotional Period will receive a £30 Marks and Spencer gift card.

3.2.            The prize is non-transferable and cannot be exchanged for cash or any other alternatives.

3.3.            By participating in this Promotion, you confirm that you understand that any prize may be subject to local income tax in the country of your residence and/or in the local territory where you are tax resident. It is entirely your responsibility to pay any tax which may arise from receiving any prize. Guavapay will bear no liability for any tax obligations which may arise from receiving any prize as part of this Promotion. Winners are responsible for any tax liabilities arising from the prize.

4.                  How will winners be chosen?

4.1.             Every Participant is eligible to receive the prize. The prize will be credited to Participants MyGuava account before the 11th of April 2025.

4.2.            By participating, you consent to the use of your name and photo/video or any other personal data voluntarily submitted by you (where applicable) for marketing and publicity purposes.

5.                  How will I know if I have won?

5.1.             Participants will be notified via email and through the app regarding the prize. Upon meeting the eligibility criteria and fulfilling the conditions of the Promotion, the prize will be issued to the Participant's account within the application.

6.                  Disqualification and Final Decision

6.1.             We reserve the right to disqualify any participant who does not comply with these terms and conditions or who provides false information.

6.2.            Our decision is final, and no correspondence will be entered into regarding the outcome of the Promotion. We reserve the right to declare the Promotion void if We consider it unreasonable to proceed, due to an administrative error or otherwise.

7.                  Liability

7.1.             Guavapay is not liable for any technical issues or malfunctions that may affect the entry process or result in a lost or incomplete entry. We are not responsible for any entries that are lost, delayed, illegible, corrupted, damaged, incomplete, or otherwise invalid.

7.2.            To the extent permitted by applicable law, Guavapay’s liability under or in connection with the Promotion or these terms and conditions shall be limited to the cost price of the prize in question.

7.3.            Guavapay will not be liable for any loss, whether directly or indirectly suffered where We are unable to continue running the Promotion as planned.

8.                  Your Personal Data

8.1.             If you register to participate in the Promotion, We will use your information in accordance with these terms and conditions and our Privacy Policy, which explains how We will use, disclose, transfer, and store your personal data, and sets out your rights to your personal data:  https://myguava.com/personal/privacy-policy.

9.                  Additional Terms and Conditions

9.1.             This Promotion is a one-sided campaign, where only Guavapay customers can be awarded the prize.

9.2.            To be eligible for a prize, you must comply with your  Account Terms or any other terms and conditions that apply to your MyGuava account as notified and updated from time to time.

9.3.            Guavapay reserves the right to terminate or temporarily suspend this Promotion in the event of technical or other difficulties that might compromise its integrity, though We will endeavor to minimise the impact on participants.

9.4.            We reserve the right to reverse any prize credited to your MyGuava account if We become aware that you have breached these Promotion terms.

9.5.            If We believe that you have engaged in any fraud or material abuse of this Promotion, We may, at our sole discretion, take any actions we see fit.

9.6.            If We need to change, suspend or end the Promotion before the end of the Promotional Period, We will use our reasonable endeavours to give you notice through the app and/or email.

9.7.            These terms and conditions are published in English. Any translation is a courtesy translation only. This means you cannot derive any rights from any translated version, and only the English version can be used in legal proceedings.

10.              Governing Law and Jurisdiction

10.1.         These terms and conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to determine any dispute relating to these terms and conditions.

11.              Contacts

If you require any information or assistance in connection with the Promotion, please contact Guavapay Customer Support:

-          by letter: Customer Support, Guavapay Limited, Salisbury House, 29 Finsbury Circus, London EC2M 5QQ, United Kingdom;

-          by email: [email protected];

-          by phone: +44 204 577 1440;

-          via chat through the app or website; and/or

-          via specific contact forms on our website:  https://myguava.com/personal/help.