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    Legal terms
  • About MyGuava
  • Queens Park Rangers (QPR) Reward Programme
  • Account terms
  • E-commerce Terms for users
  • Extensions Licence Agreement
  • MyGuava Top Up terms
  • T&Cs for Crystal Palace Football Club (CPFC) Reward Programme
  • Policies
  • Safeguarding Policy
  • Complaints Policy
  • Prohibited Use Policy
  • Privacy Policy
  • Cookie Policy
  • Products & Services Promotions & Rewards
  • T&Cs for Crystal Palace vs Fulham Giveaway
  • T&Cs for MyGuava Dine & Delight Campaign
  • Millwall - Leeds T&C
  • T&Cs for Millwall vs Leeds United Giveaway
  • Terms and Conditions for MyGuava Round-up & Reward
  • T&Cs for Crystal Palace vs Fullham Giveaway Post
  • T&Cs for QPR vs Sunderland Giveaway
  • Terms and Conditions for the Invite a Friend Rewards Program

Cookie Policy

Welcome to MyGuava.com

At MyGuava.com, we pride ourselves on being the Ultimate Payments App, offering a comprehensive and user-friendly platform for efficient money management. As part of our commitment to transparency and enhancing your browsing experience, we've designed this Cookies Policy to help you understand how and why we use cookies.

 

1. What are Cookies?

Have you ever wondered how some websites remember your preferences or how they manage to show content relevant to you? The secret lies in cookies! Cookies are minuscule text files stored on your computer or mobile device when you visit certain online sites. These files act as tiny memory aids, allowing websites to recognise returning visitors and tailor experiences to individual user preferences. Their role is pivotal in making the web more user-centric and efficient.

 

2. How We Use Cookies

Here at MyGuava.com, cookies are not just random data, they are tools that serve specific purposes:

 

Personalisation: Imagine walking into a room where everything is arranged to your taste. That's what personalisation cookies do — they help curate a unique browsing experience by remembering your preferences and displaying relevant content.

Analytics: Just as a compass guides a ship, analytics guide us in understanding user behaviors and preferences. By analysing this data, we can refine and improve our platform, ensuring you always have a seamless experience.

Necessary Functionalities: Some cookies, due to their fundamental nature, cannot be turned off. Why? They ensure that our website functions correctly, maintain user sessions, and provides a secure environment for our visitors. Without these, our site might not work as efficiently as you'd expect.

 

Your default settings are set with your security and privacy in mind:

Personalisation: Disabled, to ensure you only see personalised content if you opt for it.

Analyses: Disabled, so we only analyze your browsing behaviour with your consent.

Necessary: Enabled, to guarantee the fundamental functionalities of our site.

 

3. Third-Party Cookies

In our mission to provide a top-notch service, we collaborate with third-party services like Google Analytics and Facebook Pixel. Google Analytics assists us in understanding site traffic and page interactions, while Facebook Pixel helps us optimise our ads for those genuinely interested. Remember, all these tools are simply to enhance your MyGuava experience.

 

4. Managing Your Cookie Preferences

When you first land on our website, a consent mode pop-up appears. This isn’t just a random pop-up but a gatekeeper giving you control. You can:

 

Accept all cookies: This allows for a fully personalised experience.

Decline non-essential cookies: Keep only the necessary ones and ensure basic functionalities.

Manage your preferences: Handpick what you want and don't want. Whether it’s personalisation or analytical cookies, the choice is in your hands.

 

 

5. Cookies we use

 

Category

Provider

Cookie Name

Description

Enforcement

Duration

Analytics

Google Analytics

_ga

This cookie is installed by Google Analytics. It is used to calculate visitor, session, and campaign data, and to keep track of website usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to identify unique visitors.

No, will therefore request your consent before placing this cookie.

2 years

Analytics

Google Analytics

_gat

This cookie is used by Google Analytics to throttle request rate. This means it limits the collection of data on high traffic sites to ensure efficient data collection.

No, will therefore request your consent before placing this cookie.

1 minute

Analytics

Google Analytics

__utma

This cookie is used to distinguish users and sessions. It is created when the JavaScript library executes and no existing __utma cookies exist.

No, will therefore request your consent before placing this cookie.

2 years

Analytics

Google Analytics

__utmb

This cookie is used to determine new sessions/visits. It is created when the JavaScript library executes and no existing __utmb cookies exist.

No, will therefore request your consent before placing this cookie.

30 minutes

Analytics

Google Analytics

__utmz

This cookie stores the traffic source or campaign that directed the user to the website. It helps to calculate the traffic from search engines, advertising campaigns, and other sources.

No, will therefore request your consent before placing this cookie.

6 months

Advertising

Facebook

_fbp

Used by Facebook to deliver a variety of advertising products such as real-time bidding from third-party advertisers.

No, will therefore request your consent before placing this cookie.

3 months

Advertising

Google

NID

The NID cookie contains a unique ID which Google uses to remember your preferences and other information, such as your preferred language, and your settings.

No, will therefore request your consent before placing this cookie.

6 months

Advertising

Facebook

fr

The primary purpose of the 'fr' cookie is to deliver, measure, and improve the relevancy of ads.

No, will therefore request your consent before placing this cookie.

3 months

Authentication & Functionality

General Web Platform

PHPSESSID

Native to PHP, this cookie helps establish a user session and to pass state data via a temporary cookie, commonly referred to as a session cookie.

Typically essential, might not request your consent.

Until the end of the session

Authentication & Functionality

Twitter (or other platforms)

auth_token

This cookie is used to maintain a user's authenticated state, allowing them to remain logged in.

Essential for maintaining a user's session.

Variable, depends on the platform

Authentication & Functionality

General Web Platform

__Secure-PHPSESSID

A secure variation of the PHPSESSID cookie. This version is used when the website is accessed over HTTPS to ensure data safety during transmission.

Typically essential, might not request your consent.

Until the end of the session

Authentication & Functionality

General Web Platform

rememberme

Used by many platforms to remember the login state of the user, allowing automatic login on the subsequent visits.

Typically essential for the chosen feature.

Variable, often set for long periods like a year.

Authentication & Functionality

Twitter (or other platforms)

secure_session

Used to ensure that a user's session is maintained securely, especially when the website is accessed over HTTPS.

Essential for maintaining a secure session.

Variable, depends on the platform

Authentication & Functionality

General Web Platform

_user_id

Used to uniquely identify a logged-in user, ensuring that user-specific actions and preferences are maintained throughout the session.

Essential for user-based features.

Variable, often until the end of the session

Authentication & Functionality

General Web Platform

loggedin or logged_in

A boolean cookie often used to check if a user is logged into a system or not

Essential for maintaining a user's session.

Until the end of the session or longer, depending on settings

Authentication & Functionality

Google

G_AUTHUSER_H

Used by Google to maintain an authenticated session for a user across its services.

Essential for Google services.

Until the end of the session

Authentication & Functionality

Google

GAPS

Used by Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties.

Essential for Google services.

2 years

Authentication & Functionality

General Web Platform or specific like Twitter

__Secure-auth_token

A secure variation of the auth_token, ensuring the authentication token is transmitted securely over HTTPS.

Essential for maintaining a secure session.

Variable, depends on the platform

Authentication & Functionality

General Web Platform

language

Used to store the user's language preference, ensuring the website displays in the chosen language during their visit.

No, will therefore request your consent before placing this cookie.

Typically a year or until the end of the session

Authentication & Functionality

General Web Platform

consent_given

Records the user's consent decision for cookies, ensuring that they are not repeatedly prompted for their decision.

Essential for maintaining user preferences.

Typically a year or more

 

 

 

6. Data Handling

Data, especially in today's digital age, is invaluable. The insights we obtain from cookies enable us to elevate user experience, ensure the operational efficacy of the website, and provide enriched content. We maintain the highest standards of data security, safeguarding your information like a vault. Regular audits, restricted access, and industry-leading best practices ensure that your data remains uncompromised.

 

7. Contacting Us

We believe in open dialogue. If you've got questions, concerns, or feedback regarding our cookies policy or any other related aspect, reach out to us at [email protected]. We’re always here to help and assist.

 

8. Updates to This Cookies Policy

The digital landscape evolves, and so do we. As we innovate and expand our offerings, our Cookies Policy may undergo updates to reflect these changes. By mentioning the 'Last updated' date at the beginning of this policy, we ensure you're always informed about the latest amendments.

 

9. Governing Law

Navigating legalities can be intricate. To ensure clarity and fairness, this cookies policy and any arising disputes or claims linked to it are governed as per the laws of the United Kingdom.

 

10. More Information

We're advocates for informed choices. Dive deeper into our data handling and user rights by visiting our Privacy Policy. Our Terms & Conditions further elaborate on our platform's usage norms and guidelines.

History

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