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  • Legal terms

    About MyGuava

    Guavapay Statement for Authorised Push Payment (APP) fraud

    Account terms

    Acquiring terms

    E-commerce Terms for users

    MyGuava Top Up terms

    Extensions Licence Agreement

  • Policies

    Safeguarding Policy

    Complaints Policy

    Prohibited Use Policy

    Privacy Policy

    Cookie Policy

  • Products & Services
  • Promotions & Rewards

    Queens Park Rangers (QPR) Reward Programme

    T&Cs for Crystal Palace Football Club (CPFC) Reward Programme

    Terms and Conditions for MyVault Rewards

    Terms and Conditions for Referring Business Customers

    T&Cs for Referring Business Customers

    Terms and Conditions for MyGuava Spend Less - Earn More

    Terms and Conditions for the Spring Shopping Fest Promotion

    Millwall Card Reward Programme

    T&C for Crystal Palace Multi-ticket Promotion

    Terms and Conditions for Crystal Palace Surprise Giveaway

    T&Cs for Millwall vs Norwich City Giveaway

    T&Cs for QPR vs Burnley Giveaway

    Terms and Conditions for the Invite a Friend Rewards Program

MyGuava Top Up terms

    Legal terms
  • About MyGuava
  • Guavapay Statement for Authorised Push Payment (APP) fraud
  • Account terms
  • Acquiring terms
  • E-commerce Terms for users
  • MyGuava Top Up terms
  • Extensions Licence Agreement
  • Policies
  • Safeguarding Policy
  • Complaints Policy
  • Prohibited Use Policy
  • Privacy Policy
  • Cookie Policy
  • Products & Services Promotions & Rewards
  • Queens Park Rangers (QPR) Reward Programme
  • T&Cs for Crystal Palace Football Club (CPFC) Reward Programme
  • Terms and Conditions for MyVault Rewards
  • Terms and Conditions for Referring Business Customers
  • T&Cs for Referring Business Customers
  • Terms and Conditions for MyGuava Spend Less - Earn More
  • Terms and Conditions for the Spring Shopping Fest Promotion
  • Millwall Card Reward Programme
  • T&C for Crystal Palace Multi-ticket Promotion
  • Terms and Conditions for Crystal Palace Surprise Giveaway
  • T&Cs for Millwall vs Norwich City Giveaway
  • T&Cs for QPR vs Burnley Giveaway
  • Terms and Conditions for the Invite a Friend Rewards Program

MyGuava Top Up terms

These top up terms (“Terms”) are a legal agreement between Guavapay Limited, its subsidiaries and affiliates (together, “MyGuava” “we” or “us”) and you, the user of the MyGuava service (“you”). By using the MyGuava service to top up your MyGuava Account with a card, you agree to be bound by these Terms.

 

Who is MyGuava?

 

Guavapay is a Small Electronic Money Institution regulated by the Financial Conduct Authority in the United Kingdom, under FCA Reference Number (FRN) 900888. Guavapay is a company registered in England with company number 10601900 with its registered address at Salisbury House, 29 Finsbury Circus, London, EC2M 5QQ, United Kingdom. Guavapay’s ICO registration number is ZA274504.

 

Top up

 

You can use MyGuava to make a payment with a card to top up your MyGuava Account. In such cases, same as where you pay with your card to purchase goods or services online, we will collect and store certain personal data about you, such as your name, address, email address or your mobile phone number, along with your payment credentials. We use cookies to link your web browser to your MyGuava Credentials and recognize when you return to the MyGuava. For information about data collected via cookies, please see our Cookie Policy, you may also find our Privacy Policy helpful.

 

Refunds

 

In respect of a card top up made to your MyGuava Account, if the amount on your MyGuava Account has been used, a further refund is not possible. A transaction can be cancelled during 24 hours subject to funds being available on your MyGuava Account. You can use the form for this process or simply contact our Customer Support (details below).

In respect of a card top up made to your MyGuava Account you could instead of initiating a refund simply go to your MyGuava Account and initiate a transfer back to your original account from where the card top up was made (or any other account!). This will initiate a new transaction and will be instant.

 

Customer support

 

Our Customer Support is open 24 hours a day, 7 days a week.

● You can write to us at the address: Customer Support, Guavapay Limited, Salisbury House, 29 Finsbury Circus, London EC2M 5QQ, United Kingdom.

● You can chat with us through the app or website.

● You can email us at [email protected].

● You can call the Customer Support on +44 204 577 1440.

If you have any queries or require a copy of these Terms (or any document which comprises the Agreement), please contact our Customer Support on the details above.

 

Other

 

These Terms are supplementary to the Account Terms. For more information, please refer to the Account Terms.