What is Proof of Address (POA)?

POA (Proof of Address) is a document used to verify your current address. It’s an important document to ensure the accuracy of your information and to meet regulatory requirements.

Which documents are accepted?
To verify your address, MyGuava accepts the following types of proof of address (POA) documents:

Utility bills (electricity, water, gas)
Bank statements

These documents must clearly show your full name and address and must have been issued within the last three months.

Which documents are not accepted?

Documents from fintech companies or neobanks: Documents issued by electronic money institutions are not accepted.
Documents issued more than three months ago: Documents that are outdated or older than three months will not be accepted for verification.
Unreadable or handwritten documents: Any document that is unclear, blurry, or handwritten will not meet the verification requirements.

If you have any concerns or questions about your POA, our Support Team is ready to assist you.

What’s the difference between a Proof of Address (POA) and a Residence Permit?

Both Proof of Address (POA) and a Residence Permit are documents used to verify certain details about you, but they serve different purposes:

Proof of Address (POA): This document is used to confirm your current residential address. The main goal of POA is to show that you live at the address you provided when signing up for MyGuava.
Residence Permit: This is an official document issued by the government that shows you have legal permission to reside in a specific country. It’s typically used to confirm your legal status and residency in a particular country, especially for non-citizens.

In short, a POA confirms where you live, while a Residence Permit confirms your legal right to live in that country. Both documents are important for verifying your identity and complying with regulations, but they verify different pieces of information.

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